A Microsoft 365 Agent Builder agent can look perfectly configured and still fail when a real user tries it. The symptoms are often deceptively simple: the agent returns poor answers, ignores a SharePoint document, refuses…
An AI agent can produce a polished, confident answer and still get the underlying fact wrong. In a Microsoft 365 environment, that can mean inventing a policy requirement, citing an outdated procedure, misreading a project…
A solution architect rarely asks, “Which AI assistant is smarter?” The more useful question is: Which AI assistant fits the way our teams already work? That distinction matters when comparing Microsoft Copilot and ChatGPT for…
Microsoft is introducing a new Microsoft Copilot plugin registry designed to give organizations a centralized way to discover, publish, govern, and access plugins across Copilot experiences and Microsoft 365 apps. The rollout began in late…
A Microsoft 365 agent can answer questions, summarize documents, and help users work inside Microsoft 365. But the moment users ask, “What’s the status of this Salesforce account?” or “Show me the open Jira issues…
Microsoft is rolling out a new Microsoft 365 admin center setting that gives administrators more control over where the Microsoft Copilot app appears on Windows taskbars. Starting in late September 2026, organizations with Intune-managed Windows…
Microsoft is changing how organizations pay for and govern some of the more advanced capabilities in Microsoft Copilot, introducing a two-part model that combines the existing per-user subscription with usage-based billing. Under the evolving Microsoft…
Microsoft is expanding Copilot from an AI assistant into a broader workplace platform, with a redesigned Home experience, new Code and Autopilot capabilities, deeper Office integration and a new enterprise runtime for AI-generated applications. The…
Microsoft is changing how administrators view and manage AI agents in the Microsoft 365 admin center, with the Agent Registry set to consolidate duplicate agent entries into single records and introduce a clearer version-history experience.…
You know the file exists. You can open it in OneDrive or SharePoint, but when you ask Microsoft Copilot to find it, summarize it, or answer a question about it, Copilot acts as if the…
You ask Copilot a straightforward question, expect an answer, and instead get a vague “Something went wrong” message. That error is frustrating because it tells you almost nothing about what actually failed. The problem could…
Microsoft is giving organizations a new way to shape how Copilot creates presentations in PowerPoint. Starting in September 2026, brand managers will be able to upload custom presentation skills to Microsoft 365 Brand Kit, publish…
