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John Edward

Troubleshooting Microsoft 365 Agent Builder

A Microsoft 365 Agent Builder agent can look perfectly configured and still fail when a real user tries it. The symptoms are often deceptively simple: the agent returns poor answers, ignores a SharePoint document, refuses… 

Why Isn’t My Outlook Email Banner Showing?

You receive a new email, but nothing pops up on your screen. No Outlook notification banner. No alert in the corner of Windows. Sometimes you only discover the new message when you open Outlook manually.…