Microsoft is giving its Call Quality Dashboard (CQD) in Teams a fresh look, bringing a redesigned interface, improved accessibility, and several quality-of-life improvements to a tool that IT administrators rely on to understand call and meeting performance.
The update is particularly relevant for Microsoft Teams administrators who use CQD to build custom reports and investigate call quality across their organizations. While the underlying purpose of the dashboard remains the same, the updated experience is designed to make creating and viewing customized reports easier, more accessible, and more comfortable to use.
The refreshed interface began its Public Preview rollout in mid-August 2026, with Microsoft expecting that rollout to finish by the end of August. The General Availability rollout is scheduled to begin in early September 2026, with worldwide availability expected to be completed by late September.
For organizations already using Call Quality Dashboard, the change should be relatively straightforward. Microsoft says no preparation or administrative action is required, and existing reports will remain available throughout the transition.
A fresh interface for Call Quality Dashboard
Call Quality Dashboard has long been an important resource for Teams administrators looking beyond basic call statistics.
Teams calls and meetings can involve a wide range of technical factors, including network conditions, devices, connectivity, and other elements that can affect the user experience. CQD gives administrators access to detailed diagnostic information that can help them identify patterns and investigate potential problems.
The latest update doesn’t replace that functionality. Instead, Microsoft is focusing on the experience administrators have when they create and view their custom CQD reports.
The refreshed interface introduces a more modern look and feel while making the dashboard easier to navigate. For administrators who regularly work with custom charts and diagnostic information, even relatively small interface improvements can make a noticeable difference.
After all, troubleshooting call quality isn’t always a quick task. IT teams may need to examine multiple data points, compare trends, create charts, and investigate recurring issues. A dashboard that is easier to navigate can make that process less frustrating.
Accessibility gets a significant boost
One of the most important aspects of the update is Microsoft’s focus on accessibility.
The refreshed Call Quality Dashboard will provide improved support for screen readers and keyboard navigation. These changes are designed to make the custom reporting experience more accessible to a broader range of administrators.
Accessibility improvements are becoming increasingly important across enterprise software. Modern workplace tools aren’t only expected to offer powerful features; they also need to be usable by people with different accessibility needs and working preferences.
For Teams administrators, better keyboard navigation can also be useful beyond accessibility requirements. Users who prefer keyboard-driven workflows may find it easier to move through the interface and interact with reports without relying entirely on a mouse.
Screen-reader improvements similarly help ensure that important information within the dashboard can be accessed more effectively.
This means the update isn’t simply a cosmetic redesign. Microsoft is making changes that could have a practical impact on how administrators interact with CQD.
Dark mode arrives as a quality-of-life improvement
Another welcome addition is dark mode.
Dark mode has become a common feature across productivity and enterprise applications, and its arrival in Call Quality Dashboard should make the tool more comfortable for administrators who work in darker environments or simply prefer a darker interface.
While dark mode isn’t a diagnostic feature by itself, small usability improvements like this can matter when administrators spend significant amounts of time inside a technical dashboard.
CQD is designed for users who may regularly review detailed call and meeting information. Making the interface more comfortable and flexible can improve the overall experience, particularly during longer troubleshooting sessions.
Custom reports remain at the center of the experience
The update is especially relevant to users who create custom charts and reports in Call Quality Dashboard.
Custom reporting allows Teams administrators to examine the information that matters most to their particular organization. Different companies may have different priorities when monitoring call quality, so the ability to create tailored reports can be valuable.
With the refreshed interface, administrators will see changes when creating and viewing their own custom reports.
Importantly, Microsoft isn’t asking organizations to rebuild their reporting strategy simply because the interface is changing. Existing reports will remain available during the rollout.
That should reduce the potential disruption for IT teams that already depend on CQD for monitoring and troubleshooting.
No action is required from administrators
Perhaps the biggest piece of good news for IT departments is that there is no preparation required for the update.
Organizations don’t need to redesign their existing reports, change configurations, or carry out special deployment steps before the refreshed experience arrives.
As Microsoft rolls out the new interface, users will begin seeing the changes automatically.
This approach should make the transition relatively low-risk for most organizations. Administrators can continue using CQD while becoming familiar with the redesigned experience.
Microsoft has also included a fallback option during the rollout period. If users need to continue working with the previous interface, they will have the ability to return to the old experience during the rollout.
That option could be particularly useful for administrators who manage critical reporting workflows and want some time to get comfortable with the new interface before fully adopting it.
When will the new CQD experience arrive?
The rollout is happening in two major phases.
Public Preview: Microsoft began the worldwide Public Preview rollout in mid-August 2026, with completion expected by late August 2026.
General Availability: The worldwide General Availability rollout is scheduled to begin in early September 2026 and is expected to finish by late September 2026.
That means organizations should expect the updated experience to become increasingly visible throughout September.
Since rollout timing can vary across environments, not every administrator will necessarily see the new interface at exactly the same time.
What this means for IT teams
For IT departments, the update is less about introducing a completely new monitoring capability and more about making an existing capability easier to use.
The core value of CQD remains its diagnostic and reporting capabilities for Microsoft Teams calls and meetings. The refreshed experience simply provides a more modern way to access and work with that information.
The accessibility improvements may be especially meaningful for organizations that have accessibility requirements or diverse IT teams. Meanwhile, dark mode and navigation improvements offer practical benefits to everyday users.
The ability to switch back to the previous experience during the rollout also gives administrators some breathing room. Rather than being forced into an unfamiliar interface immediately, users can adjust at their own pace.
For organizations with large Teams deployments, this kind of incremental improvement can be useful. Teams administrators often need to balance troubleshooting, reporting, user support, and broader collaboration-platform management. Improvements that make diagnostic tools easier to work with can ultimately save time.
A small update with practical benefits
The refreshed Call Quality Dashboard may not be the kind of Teams update that dramatically changes how organizations manage collaboration, but it addresses several areas that matter in day-to-day administration.
A cleaner interface, improved screen-reader support, better keyboard navigation, and dark mode all contribute to a more accessible and user-friendly experience.
At the same time, Microsoft is keeping the transition simple. Existing reports remain available, no preparation is required, and administrators can temporarily return to the previous experience if needed.
For Teams administrators who regularly use CQD custom reports, September 2026 is therefore worth watching.
As the General Availability rollout progresses worldwide, users can expect to gradually move to the refreshed Call Quality Dashboard experience. The update keeps the focus on the detailed diagnostic information administrators already depend on while giving the tool a more modern, accessible interface.
In an environment where call quality can directly affect productivity and employee experience, making troubleshooting tools easier to use is a practical improvement. Microsoft’s CQD refresh is ultimately less about changing what administrators can see and more about improving how they work with the information.
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